GENERAL TERMS AND CONDITIONS OF SALE ON WWW.OLIOVU.COM
Agreements concluded on the website oliovu.com are classed as remote selling agreements, entered into between Frantoi del Vùlture srl (hereinafter also referred to as Company) with registered office in Contrada Le Tufarelle, 85029, Venosa, Potenza, Italy, VAT and personal tax code 01734600768, and the Consumer, and have as their object the purchase and sale of products selected digitally on the oliovu.com website. The sale is governed by these Terms and Conditions which must be considered a material and substantial part of the sales agreement. Before submitting an order, customers are therefore asked to read these terms and conditions carefully.
The Company reserves the right to update these terms and conditions at any time, amongst other things to align with changes to legislation; said modifications shall take effect from the date of publication on www.oliovu.com.
A digital order completed by the customer on the relevant part of the website is considered acceptance of the terms and conditions in force at the time of the order and also as an expression of consent to the purchase and completion of the sales agreement.
A. HANDLING OF PURCHASE ORDERS
Purchase orders are managed in the following sequence:
1) Order completed in relevant section of the website and submitted by the Customer.
2) Customer order accepted by Frantoi del Vùlture srl in an e-mail containing the main information and number of items ordered, price, method of payment, shipping method and cost, shipping address, billing information.
Orders are accepted and processed only after payment has been received.
If the number of items ordered is in excess of the number available, the Customer will be informed right away by e-mail and offered the choice of a replacement, or to change or cancel the order at no extra charge and any excess amounts owing to the customer will be refunded. The Client absolves the Company of all responsibility in the event of any errors made in compiling the order, including details of the delivery address and/or the issue of incorrect tax documents, and accepts that the Customer is solely responsible for correctly inputting information to the order form.
Persons under 18 years of age are not authorized to submit orders using the online order form.
B. SALE PRICES AND INVOICING
Product prices are shown in € (Euro), inclusive of VAT, any other taxes, price of containers and packaging.
Shipping costs are not included.
Any promotions relating to the sale price and/or shipping costs only apply for the time they appear on the website.
All payments must be made in € (Euro) and all amounts will also be shown on the invoice in € (Euro).
The invoice will be sent to the customer’s email address as specified in the order.
VAT numbers can be added.
C. SPECIAL OFFERS, DISCOUNT COUPONS AND FREE SHIPPING
Terms and conditions relating to special offers, promotions and discounts will be indicated from time to time on the oliovu.com website through ad hoc communications.
D. PAYMENT METHODS
Payment can be made by Credit Card and Bank Transfer in advance.
1) CREDIT CARDS
Credit card payments are processed via the Cartasì circuit.
The following credit cards are accepted: Visa, Mastercard, Maestro, VPay.
Goods will only be shipped after we receive confirmation from our bank that payment has been received.
2) BANK TRANSFER
When purchasing by bank transfer in advance, to speed up shipping procedures, we recommend you send us proof of the transfer to [email protected]
The order will be accepted and processed only after the actual payment has been credited, which must take place no later than 10 (ten) working days after the order was sent.
Once this time has elapsed, the order will no longer be valid and will be cancelled.
The bank transfer must indicate the name and surname or company name of the person placing the order and the order number and date.
Bank transfers must be paid to:
Recipient: Frantoi Del Vulture srl
Reference: Order ID
Iban: IT 42 T 05387 42310 000000910448
Goods will be shipped on the first working day after the order is received, or on the first day after a payment is received in the event of payment by bank transfer. The items ordered will be delivered to the shipping address indicated by the Customer on the order.
Depending on the destination, delivery times can vary from 2 to 10 days, barring any unforeseen delays. For information on shipments of large quantities (over 100 Kg) or to countries not included in the list of countries we ship to, please contact the company at [email protected] to receive a personalized quote.
In order to ensure timely delivery we recommend you give an address where someone will be available to receive the package from the courier, as well as a telephone number to be easily contacted.
Users accept that they are obliged to take the product under the terms of the purchase agreement. In delivery is not made because there was no one at the specified address to receive the parcel, the courier will leave a card (failed delivery note) to prove an attempt was made to nevertheless. Users should contact the telephone number on the card to request redelivery.
A shipping address that is different from the billing address can be provided, and gift wrapping can be requested.
Frantoi del Vùlture srl reserves the right to use other couriers and/or different delivery methods. Any changes will be specified during the purchase process.
Shipping costs vary according to the destination country and number of items purchased. The cost of delivery is calculated automatically and the exact amount displayed in your virtual shopping basket before placing your order.
Deliveries within Italy start from €8 and vary depending on the weight of the parcel which is calculated at the time of purchase. In Italy only, orders over €50 qualify for free shipping.
Shipping to foreign countries depends on the destination and weight of the parcel, and costs start from €25.90 for 5 kg parcels to a maximum of € 127.90 for 100 kg.
The cost of delivery is calculated automatically and the exact amount displayed for your information in your virtual shopping basket.
List of foreign countries: Austria, Germany, Spain, France, Monaco, Belgium, Netherlands, Luxembourg, Great Britain, Portugal, Ireland, Greece, Denmark, Sweden, Finland, Lithuania, Latvia, Estonia, Slovenia, Czech Republic, Slovakia, Hungary, Poland, Romania, Bulgaria, Switzerland.
For delivery to countries not included in the list, customers should contact the company at [email protected] to know the feasibility, cost, timescale and shipping methods for delivery to their requested country.
All items must be checked on receipt of the delivery and any damage reported to the courier.
F. RETURNS AND RIGHT OF WITHDRAWAL (in accordance with Legislative Decree No. 206 of 06/09/2005)
If you are not satisfied with the goods purchased, you may exercise your right to rescind this agreement, sending your notification by registered mail to Frantoi del Vùlture srl, registered office in Contrada Le Tufarelle 85029 Venosa, Potenza, Italy, within 14 days of receipt of the products purchased.
Customers are asked to send a copy of this notification by email to [email protected] with details of the purchase order.
The items ordered must be returned to our headquarters within 14 days of receipt of the same and, once they have been checked, the Company will refund the price paid as soon as possible, and in any case no later than 30 days from receipt of the withdrawal notice.
Returned goods must arrive at the Company's headquarters intact, in their original packaging which must also be intact and as received by the Customer.
Goods are returned at the customer's care and expense, in accordance with Art.
67, paragraph 3 and 4 of Legislative Decree no.206 of 06/09/2005.
These Sales Terms and Conditions and associated sales agreements entered into through the website oliovu.com are governed by Italian law in accordance with EU directives (Legislative Decree No. 206 of 6/09/2005 Consumer Rights Act - Legislative Decree No. 70 of 9/04/2003 - as amended).
The customer absolves Frantoi del Vùlture srl of any liability for malfunctions, interruptions to service and deterioration of performance, whether caused by force majeure or unforeseeable circumstances, when they are not the direct result of the company’s gross negligence or intent.
The Court of Potenza will have jurisdiction for any disputes regarding interpretation of these sales terms and conditions and over resulting commercial relations between the Company and the Customer.
H. CUSTOMER SERVICE
You can send enquiries, messages, request support or submit a complaint by email to [email protected]
I. BANK DATA
Banca Popolare dell’Emilia Romagna
filiale di Venosa
via Melfi 129
IBAN: IT 42 T 05387 42310 000000910448
COD. SWIFT: BPMOIT22XXX